Terms and Conditions
QDEESSE reserves the right to modify these Terms & Conditions at any time without prior notice. By placing an order, you agree to all the terms stated below. All sales are final.
QDEESSE 保留随时修改本条款与细则的权利，恕不另行通知。一旦下单即视为您已阅读并同意以下所有条款。所有订单一经确认，概不更改、取消或退款。
Customer Service: Instagram Direct Message(DM) @qdeesseootd
Mondays to Fridays 10:00am-6:00pm (excluding weekends and public holidays)
1. Order | 下单须知
• Please ensure all order information (name, address, phone number, color, size, quantity) is correct. No changes, cancellations, refunds, or exchanges are allowed once payment is made.
请确保订单信息（姓名、地址、电话、颜色、尺码、数量）准确无误。付款后恕不接受任何更改、取消、退款或换货。
• Confirming an order means you agree to all our terms.
一旦确认订单，即代表您同意本条款内容。
• Points can only be earned via purchases made through the official website. Unpaid orders will be auto-cancelled within 12-24 hours.
会员积分仅限通过官网购物累积。未付款订单将在 12-24 小时内自动取消。
⚠ Orders are not reserved until payment is completed. No item will be held or restocked for unpaid orders.
未完成付款的订单不视为成立，商品亦不会为您保留或补货。
2. Delivery | 发货时间
• In-stock items will be shipped within 1–3 working days upon payment confirmation (excluding weekends & public holidays).
现货商品将在确认付款后 1-3 个工作日内发货（不含周末及公共假期）。
• Shipping days are Monday to Friday.
发货时间为每周一至周五。
• If your order contains both ready-stock and pre-order items, you may choose to ship together or separately. Shipping fee will apply per shipment.
如订单包含现货与预购商品，您可选择合并发货或分开发货，运费将按每次发货计算。
• For detailed shipping rates, refer to the “Shipping 运费说明” section on our website.
详细运费说明请参考官网【Shipping 运费说明】页面
3. Self Pickup | 自取说明
• You will be notified via WhatsApp when your order is ready for collection. Please collect within 3 months. Orders not collected will be cancelled and not refunded.
我们将在订单准备好后通过 WhatsApp 通知您取货。请务必于 3 个月内完成自取，逾期将视为弃单，恕不退款。
• Pickup time and location will be informed via customer service.
自取时间及地址请以客服通知为准
4. Preorder / Restock | 预购 / 补单说明
• Preorder items will be shipped approximately 4–6 weeks after the cut-off date
预购商品预计在截单后 4–6 周内发货
• Arrival dates may be delayed due to factors such as shipping delays, production backlog, or material shortages
到货时间可能因运输延误、生产排期、面料短缺等不可控因素而延迟
• Delayed preorders cannot be cancelled or refunded unless the item is out of stock
除非商品缺货，其他延迟订单恕不接受取消或退款
• Arrival updates will not be provided individually
我们不提供任何关于补货 / 到货的个别通知
• In the event of discontinued or out-of-stock items, customers will be notified and refunded
若商品因完结生产而缺货，我们将在发货前通知并全额退款
5. Combine Orders | 拼单须知
• Orders may be combined only if placed under the same account and shipping to the same address.
拼单仅限同一账号、同一收件地址。
• For the second order, please select “Pick Up” > “Combine Order” at checkout to avoid double shipping fees.
第二笔订单请结账时选择【Pick Up】>【Combine Order】避免重复计算运费。
• Write your first order number in the remarks section.
请在备注栏填写第一笔订单编号。
• East Malaysia & Singapore orders will be notified of the final shipping fee before dispatch.
东马及新加坡订单将于发货前通知并结算实际运费。
6. Return & Exchange | 退换政策
• Exchanges are only accepted for defective items.
我们仅提供商品瑕疵更换服务。
• Major defects (e.g. torn, broken, unwearable) must be reported within 5 days of receiving your parcel, with clear photos sent to our customer service.
若收到严重瑕疵（如破损无法穿着），请于收货后 5 天内联系客服并附上清晰照片，经审核通过后安排换货。
Not eligible for return/exchange:
• Worn/washed items, items with body odor, perfume or stains
• Intimate wear (e.g. bras, panties, stick-on bras, safety shorts)
• Dislike of item, poor fit, or color difference
• Washable stains, loose threads, or slight size discrepancies (1–3cm)
• Complaints made after 5 days
以下情况不接受退换或退款：
• 商品已穿着、清洗、有体味、香水味或污渍
• 贴身商品（如内衣、内裤、胸贴、安全裤）
• 因个人喜好、尺寸不合、颜色不符期望
• 可洗污迹、轻微脱线、尺寸误差 1–3cm
• 超过 5 天未提出售后问题
Only orders within Malaysia are eligible for exchange.
退换服务仅限马来西亚本地订单，海外订单恕不受理。
7. Bounced Parcels | 被退回包裹
• If parcels are returned due to wrong address or unavailability to receive, reshipping costs will be borne by the customer.
若包裹因地址错误或无人签收被退回，重新邮寄费用由买家承担。
• If due to our mistake, we will cover the reshipping costs.
如因我方失误导致退回，重新邮寄费用将由我们承担。
• Combined shipping for bounced parcels with new orders is not allowed.
被退回包裹不可与新订单合并发货。
• Parcels not claimed within 30 days will be considered forfeited.
退回包裹若逾期 30 天未认领，将视为弃单处理。
8. Discount Codes / Store Credit | 折扣码 / 优惠券 / 回馈金额
• Discount codes must be entered before completing payment. They cannot be applied retroactively.
折扣码请务必于付款前输入，付款后无法补用、退款或取消订单。
• Some discount codes may have expiry dates and will not be extended.
折扣码可能设有有效期限，逾期作废，恕不展延。
• Orders using discount codes or credits are strictly non-refundable and non-exchangeable.使用折扣码 / 优惠券 / 回馈金额的订单一律不接受退换。
• Discount codes and credits are not exchangeable for cash.
折扣码 / 回馈金额不可兑换成现金。
9. Membership Points | 会员积分制度
• Earn 1 point for every RM1 spent (excluding discounts & shipping).
每消费 RM1 可获得 1 点积分（不包含折扣与运费）。
• Points only apply to purchases made via the official website.
积分仅限通过官网购物获得。
• Store credit purchases do not accumulate points.
使用回馈金额结账将不计积分。
• Points expire after 12 months.
积分有效期为 12 个月。
• Points cannot be transferred or combined across accounts.
不同账号的积分不可合并或转让。
10. Product Quality Notice | 商品品质说明
QDEESSE specializes in daigou purchases of factory-produced clothing, which may include minor imperfections. The following are not considered defects:
• Size differences of 1–3cm
• Washable stains, loose threads, untrimmed fabric ends
• Color variation due to lighting or screen differences
• Slight differences in fabric or cut between batches
QDEESSE 专注于连线代购商品，多为非品牌工厂生产，可能存在轻微瑕疵，以下不视为质量问题，恕不接受退换：
• 尺寸误差 1–3cm
• 可清洗小污渍、轻微脱线、未剪裁线头
• 因拍摄光线或设备色差导致颜色略有不同
• 同款不同批次存在布料或剪裁差异（误差 1–3cm）
If you have high expectations for garment perfection, we recommend purchasing branded items from physical stores.
如您对商品完美度要求极高，建议至实体门市购买大品牌商品。
11. Disclaimer | 免责声明
QDEESSE will not be held liable for any direct or indirect loss resulting from use of our platform. Please read all terms carefully before placing an order.
QDEESSE 不对因使用本平台而引起的任何直接或间接损失承担法律责任。请务必在下单前详细阅读条款内容。
12. Customer Service | 客户服务
Instagram DM: @qdeesseootd
Service hours: Mon – Fri, 10:00am – 6:00pm
No replies on weekends or public holidays
Please avoid spamming. Messages will be replied in order.